Return Policy

Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day:

  • on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered together; or

  • on which you or a third party named by you, who is not the carrier, have taken possession of the last item, if you ordered several goods as part of a single order and they are delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail).
Please send your notice of withdrawal to:
📧 support@zivra-fashion.com

You may use the attached model withdrawal form, but its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 30 days from the day on which we receive your notice of withdrawal.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods—whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than 30 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 30 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for which an individual choice or specification by the consumer is decisive, or which are clearly personalised to the consumer’s needs;

  • for the supply of goods that may perish quickly or whose expiry date would soon be exceeded;

  • for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract but which can only be delivered after 30 days and whose current value depends on market fluctuations beyond the trader’s control;

  • for the supply of newspapers, periodicals, or magazines, except for subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

  • for the supply of goods which, after delivery, are inseparably mixed with other items due to their nature;

  • for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

Please contact us before returning any items at:
support@zivra-fashion.com

The sender address printed on our parcels is not the return address.
We will provide you with the correct return address upon request via email.

If you wish to withdraw from the contract, please fill out this form and send it back to us via email.

Withdrawal Form

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () ____________ / received on () ____________

Name of consumer(s): ___________________________

Address of consumer(s): ________________________

Signature of consumer(s) (only if sent on paper): ____________________

Date: ______________

(*) Delete as appropriate.