Privacy Policy

for Zivra-fashion.com

This Privacy Policy describes how Zivra Fashion (“the Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase on our website.

1. Collection of Personal Data

Device Information

Examples of data collected: browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the website.

Purpose of collection: to ensure proper display and functionality of our website and to analyse usage in order to optimise our services.

Source of collection: automatically collected when you visit our website, through cookies, log files, web beacons, tags, or pixels.

Disclosure: shared with our hosting and e-commerce provider for technical operation and maintenance.

Order Information

Examples of data collected: name, billing and shipping address, payment information (e.g. credit card numbers), email address, and telephone number.

Purpose of collection: to process and fulfil your orders, handle payments, prepare shipments, and communicate with you regarding your purchase.

Disclosure: shared with payment providers, shipping companies (e.g. DHL, Hermes, or Deutsche Post), and our e-commerce platform for order fulfilment.

Customer Support

Examples of data collected: name, email address, order number, and content of your enquiry.

Purpose of collection: to respond to enquiries, handle complaints, and provide general customer support.

2. Use of Personal Data

We use your personal data to:

provide our services (order processing, shipping, and payment handling);
communicate with you;
screen orders for potential risk or fraud and maintain security;
send you information or promotional messages about our products and offers (only if you have consented to receive them).

3. Disclosure of Personal Data

We share your personal information only with trusted third parties that help us provide our services, such as:

E-commerce and hosting provider (Shopify or equivalent platform);
Payment processors (e.g. PayPal, credit card companies);
Shipping partners (e.g. DHL, Hermes, Deutsche Post).

Additionally, we may disclose information if required by law or to protect our rights and comply with legal obligations.

4. Cookies

We use cookies to enable and improve the functionality of our website. These may include functional, analytical, or marketing cookies.
You can disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law (e.g. tax and accounting retention periods).

6. Your Rights as a Data Subject

Under the General Data Protection Regulation (GDPR), you have the right to:

request access to the personal data we hold about you;
request correction of inaccurate or incomplete data;
request deletion of your data (“right to be forgotten”);
request restriction of processing;
object to the processing of your data;
request data portability (where technically feasible).

If you wish to exercise any of these rights, please contact us at:
📧 support@zivra-fashion.com

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against manipulation, loss, destruction, or unauthorised access.
All data transmitted through our website is protected by SSL encryption to ensure secure communication.

8. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time, for example, to comply with legal requirements or to reflect changes in our services.
The latest version of this Privacy Policy is always available on this page.

Last updated: 19 October 2025